Talkswitch 48-CVA Hybrid PBX

Using a Talkswitch 48-CVA with a VOIP provider. The Talkswitch 48-CVA has the ability to connect to 4 analog phone lines, in addition to 4 VOIP trunk lines from certain providers, for a total of 8 incoming lines. Those providers currently include Broadvoice, CBeyond, Proximiti, Rubicon, and Callserve. By hooking up to 4 CVAs together, you could have a maximum in one system of 16 incoming VOIP lines, 16 incoming analog lines,  32 local extensions, and 32 remote extensions.

Cbeyond is a provider that has a lot of value in the cities they provide service in. They provide you with a T-1 line, voice service, Internet service, and more in one low price. For many small businesses, it can be cheaper to use them than have say 5-6 analog lines coming in along with separate Internet. Combined with Talkswitch integration, it can be a very cost effective solution.

If you don't need that level of service or are smaller, consider the other VOIP providers that the CVA supports. The CVA also provides another level of VOIP service - multi branch. If you are multiple locations, and want to communicate between them, a CVA is a great system. Between locations, communication can be established using VOIP and NO broadband phone company, for $0. So, say you have 5 franchise stores, and, spend a lot of time talking between them. You are likely currently using phone lines that could otherwise be used for customer calls. Say you spend 6 hours per day per store talking to other stores. That is essentially 1 phone line per store. By using a CVA in each location, you can eliminate one phone line per location and it's monthly cost.

Finally, the Talkswitch 48 CVA can also be used to communicate with remote workers using VOIP or certain VOIP gateways. We have many customers for example with remote workers in India providing tech support to US callers.  Check out the Talkswitch 48-CVA if any of these needs applies to your business, and ask us about it.


Tags: talkswitch small business phone system

Remote Workers

Power Systems is your authorized Platinum Talkswitch dealer. Many small companies these days are really work at home companies, or perhaps a company with a very small office. If that is your company, a phone system that can integrate those people into the system is a very good thing! We have customers that use Talkswitch in a variety of ways with remote workers. One example is a company, perhaps a landscape company. Obviously, most of the time, workers will be in the field. Instead of giving out multiple numbers to customers, you can have an integrated system where they still call the office number only. From the office, a person could transfer the caller to the remote worker if need be, or, if the caller knew their extension or used dial by name, they could reach them directly. This avoids giving out your cell phone or home phone number, and, also provides a more integrated solution instead of a hodgepodge of phone numbers.

We have customers using this capability with Vonage. Using Vonage, they use the Vonage call transfer feature which allows the call to be disconnected from the office once the call is transferred. This is good for you as this means the customer can continue to talk to the remote worker, and not use any of your incoming phone lines. In a company such as we are discussing here, this can be a tremendous savings as now you might have 4 remote people talking to customers, and, zero incoming phone lines actually busy, saving phone lines and therefoire monthly cost. The same can be done with many phone companies as well, they call this feaure something like transfer and clear.

Talkswitch provides many features for companies with remote workers, there are numerous ways of setting these up, many variations including VOIP. Talk to us about your needs.

Tags: talkswitch small business phone system

New Talkswitch Software Version 3.24

Talkswitch version 3.24 adds a number of new features to the full Talkswitch product line, Talkswitch 24-CA, Talkswitch 48-CA, and, Talkswitch 48-CVA. New features include Automatic Route Selection, Call Block, VOIP Trunk connection with no adapter to Broadvoice, Cbeyond, Proximiti, Callserve. Call logging is also improved. This is a great new release building on previous releases which added features such as ability to play music on hold from memory without any external player. Remember to visit Power Systems for all your small business phone system needs!

Power Systems also includes with all shipments a CD full of training, phone setup guides, VOIP info, useful message on hold recordings and more. Power Systems is one of the largest Talkswitch dealers in the world. Our website should prove to you we know a lot about these systems.

Tags: talkswitch small business phone system