Thursday, April 13, 2006

Talkswitch 48-CVA Hybrid PBX

Using a Talkswitch 48-CVA with a VOIP provider. The Talkswitch 48-CVA has the ability to connect to 4 analog phone lines, in addition to 4 VOIP trunk lines from certain providers, for a total of 8 incoming lines. Those providers currently include Broadvoice, CBeyond, Proximiti, Rubicon, and Callserve. By hooking up to 4 CVAs together, you could have a maximum in one system of 16 incoming VOIP lines, 16 incoming analog lines,  32 local extensions, and 32 remote extensions.

Cbeyond is a provider that has a lot of value in the cities they provide service in. They provide you with a T-1 line, voice service, Internet service, and more in one low price. For many small businesses, it can be cheaper to use them than have say 5-6 analog lines coming in along with separate Internet. Combined with Talkswitch integration, it can be a very cost effective solution.

If you don't need that level of service or are smaller, consider the other VOIP providers that the CVA supports. The CVA also provides another level of VOIP service - multi branch. If you are multiple locations, and want to communicate between them, a CVA is a great system. Between locations, communication can be established using VOIP and NO broadband phone company, for $0. So, say you have 5 franchise stores, and, spend a lot of time talking between them. You are likely currently using phone lines that could otherwise be used for customer calls. Say you spend 6 hours per day per store talking to other stores. That is essentially 1 phone line per store. By using a CVA in each location, you can eliminate one phone line per location and it's monthly cost.

Finally, the Talkswitch 48 CVA can also be used to communicate with remote workers using VOIP or certain VOIP gateways. We have many customers for example with remote workers in India providing tech support to US callers.  Check out the Talkswitch 48-CVA if any of these needs applies to your business, and ask us about it.


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